Terms & Conditions#

AI WorkerX Sdn. Bhd.
Company No.: 202501054192 (1655598-U)

Last Updated: 6 January 2026

Effective For All Users Worldwide

1. Introduction#

These Terms & Conditions (“Terms”) govern your access to and use of the AI WorkerX platform, products, applications, and services (“Service”) provided by AI WorkerX Sdn. Bhd. (“AI WorkerX”, “we”, “us”, “our”).

By accessing or using our Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and AI WorkerX.

2. Scope of Service#

AI WorkerX provides artificial intelligence–powered workflow automation, data processing, customer service automation, sales assistant capabilities, and related features.

We may modify, add, or discontinue features at any time.

The Service is provided “as is” and “as available.”

AI WorkerX does not warrant continuous uptime, accuracy, error-free outputs, or uninterrupted availability.

3. Eligibility#

You must be at least 18 years old to use the Service.

If you use the Service on behalf of a company, you represent that you are duly authorised to bind that company to these Terms.

4. Account Registration & Security#

Users are responsible for:

AI WorkerX reserves the right to suspend or terminate accounts for suspicious activity.

5. Customer Data & Privacy#

You retain all intellectual property rights to your uploaded content, data, and materials (“Customer Data”).

AI WorkerX stores, processes, and transmits Customer Data only as required to deliver or improve the Service.

Our data practices follow the AI WorkerX Privacy Policy.

6. Fees, Billing, and Subscription (Recurring Charges)#

6.1 Subscription Plans & Billing Cycle.#

The Service is offered on a subscription basis (monthly/annual or as stated at checkout). Subscription fees are billed in advance at the start of each billing cycle unless stated otherwise.

6.2 Automatic Renewal.#

Unless you cancel before the renewal date, your subscription will automatically renew and you authorise AI WorkerX (and its payment processors) to charge your payment method for the renewal amount.

6.3 Recurring Billing Authorisation.#

By subscribing, you provide express authorisation for recurring charges on your selected payment method until cancellation.

6.4 Consent Evidence & Dispute Support.#

You agree that AI WorkerX may store and use transaction records and system logs (including timestamps, user ID, device/IP information, checkout confirmations, invoices/receipts, and cancellation records) as evidence of billing consent and service delivery for dispute/chargeback handling, and may share such records with payment processors and banks where required.

6.5 Cancellation.#

You may cancel your subscription as described in the Refund & Cancellation Policy. Unless otherwise stated, cancellation takes effect at the end of the then-current billing cycle.

6.6 Payment Failures.#

If payment fails, AI WorkerX may suspend access until payment is successfully received and such suspension does not waive your payment obligations for the affected period.

6.7 Payment Processor Actions.#

Payment processing is provided by third-party payment processors. You acknowledge that payment processors may impose restrictions, holds, reversals, or other actions (including stopping future subscription payments in the event of a chargeback or complaint) and AI WorkerX is not responsible for losses caused by such processor actions.

6.8 Subscription Fees Only.#

AI WorkerX payment processing (if offered) is solely for collecting AI WorkerX’s own subscription fees and related charges payable to AI WorkerX. Users may not use AI WorkerX to collect payments from their own customers through AI WorkerX’s billing/payment setup.

6.9 Responses: Plan Responses and Top-Up Responses.#

Certain plans include usage units (“Responses”) as part of the subscription (“Plan Responses”). Users may also purchase additional prepaid Responses (“Top-Up Responses”) as an add-on.

6.10 Priority Deduction Rule.#

When you use the Service, Plan Responses are deducted first. If Plan Responses are insufficient, Top-Up Responses will be deducted for the remaining usage.

6.11 Top-Up Validity and Burn (Expiry).#

Top-Up Responses are valid for twelve (12) months from the date of purchase. Any unused Top-Up Responses expire automatically at the end of the validity period and are forfeited (“burned”), with no refund or credit, except where required by applicable law.

6.12 No Carryover of Plan Responses (Unless Stated).#

Plan Responses (subscription-included) do not carry over to the next billing cycle unless explicitly stated at checkout.

6.13 No Cash Value and Non-Transferable.#

Responses are non-transferable, may not be resold, and have no cash value. Responses are usage entitlements for the Service and are not a deposit, stored-value facility, or bank account.

6.14 Top-Ups Are One-Time Purchases.#

Top-Up Responses are charged at the time of purchase and do not auto-renew.

6.15 Usage Records and Balance Display.#

AI WorkerX maintains usage records and logs to administer Response balances and support billing disputes and chargeback handling. We may display remaining Plan Responses and Top-Up Responses (including expiry dates) via dashboard or statements. However, you remain responsible for monitoring your usage and expiry dates.

Upon creating an account or onboarding, you grant AI WorkerX a royalty-free, non-exclusive, revocable right to use your:

for marketing and promotional activities, including:

To opt out, you may email support@aiworkerx.com at any time.

8. Acceptable Use Policy (AUP)#

Users SHALL NOT:

8.1 Restricted Businesses (Regulatory Restricted Use)#

The following business categories and practices are restricted from using the Service (“Restricted Businesses”). Restricted Business categories may change from time to time due to changes in legislation or restrictions imposed by our partners. AI WorkerX may update or modify the Restricted Businesses list from time to time, including unilaterally where required by partner or regulatory obligations.

You acknowledge and agree that you will not use the Service in connection with the following businesses, business activities, business practices, or transactions (representative but not exhaustive):

A. Intellectual property infringement & counterfeit goods

B. Prohibited or restricted goods and regulated trade

C. Gambling

D. Adult content and services

E. Firearms, ammunition, and explosives

F. Psychotropic & recreational drugs

G. Virtual currency (where restricted)

If you are unsure whether your business is restricted, you must contact AI WorkerX before using the Service for that use case. In certain cases, a Restricted Business may be eligible only with explicit prior written approval from AI WorkerX (at AI WorkerX’s discretion).

8.2 Enforcement#

We may reject onboarding, suspend, or terminate accounts, and/or restrict features, for violating the AUP or for operating as (or supporting) a Restricted Business, with or without notice where permitted by law or required by partner policies.

9. Intellectual Property Rights#

All platform software, code, AI models, workflows, prompts, UI design, text, logos, trademarks, and documentation are the property of AI WorkerX.

Nothing in these Terms transfers any ownership or licence of AI WorkerX’s intellectual property.

Reverse engineering, copying, reproduction, resale, sublicensing, derivative works, or scraping is strictly prohibited.

10. AI Output Disclaimer#

The Service uses AI to generate automated content, including responses, text, analysis, recommendations, and conversations.

AI WorkerX:

All AI outputs are used at your own risk.

11. Third-Party Platforms & Integrations#

AI WorkerX integrates with:

AI WorkerX is not liable for failures, downtime, API issues, policy enforcement, rate limits, outages, or restrictions caused by third-party platforms.

12. Service Interruptions & Maintenance#

AI WorkerX may:

AI WorkerX is not responsible for delays, interruptions, or loss arising from such maintenance.

13. Termination#

AI WorkerX may suspend or terminate accounts for:

Customers may terminate their subscription as outlined in the Refund & Cancellation Policy.

14. Limitation of Liability#

To the fullest extent permitted by law:

15. Indemnification#

You agree to indemnify, defend, and hold AI WorkerX harmless from all claims, losses, damages, liabilities, penalties, and costs arising from:

16. Changes to Terms#

AI WorkerX may update these Terms from time to time.

Continued use of the Service constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction#

These Terms are governed by the laws of Malaysia.

Any dispute shall be resolved exclusively in the courts of Malaysia.